Frequently Asked Questions
Q: Shipping Method
NO P.O BOXES
2-4 Business days. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
Standard
$15.00 dollars (2-4 business days)
Express overnight ( orders placed by 12pm EST)
$50.00 dollars
International Shipping is 5-7 Business days depending on your location.
$30.00 shipping fee
All Packages Delivery is with FedEx or Ups. Business days are Monday-Friday
Q: When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 904-586-3999
Q: Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
Q: May I return my order?
Once wig is purchased there will be "NO REFUNDS".
If there is a problem with your wig please contact me via email "need email ”or via our business line 9045863999. Please allow at least 24 hours for me to respond.
***Please note once payment is made for all orders there will be NO disputes or chargebacks. Through checkout you agree that all orders are made and you will be charged the amount of your items purchased
Q: Can the weft be cut?
Yes. Our wefts are reinforced and made by a machine. They can be cut without unraveling. We do not suggest cutting our weft.
Q: Does this hair shed?
Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.
Q: How much hair do I need?
We suggest Length 14-16"Inches - You Need 2 bundles
Or More, Lengths 18-24"Lengths You Need 3 bundles
Or More, Lengths 26-30" You Need 4 bundles or More, and
30"-Up"-5 bundles or More.
•How much does each bundle weight?
Each bundle is weighted between 3.2-3.5oz.
Q: Will each weft be the same length?
Virgin Hair is first weighted 3.2-3.5oz and hand sewed on a weft, so the wefts will be different between each bundle.
Q: “Does the theme support variant image?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Does the hair appear natural?
Very! The wind could blow; someone could touch your hair, swim, sauna, and spa. It is incredible and the hair is as light as a feather, no one will even know you have hair extensions.
Q: Can I color this hair?
Yes, this is 100% virgin human hair that is not processed in any way. So you can color the hair, once virgin hair is treated in any way, it is no longer virgin, and therefore we recommend that you color or process your Brazilian hair by a professional.
Q: Is #613 Platinum Blonde Hair High Maintenance?
Yes, Anytime you bleach hair to #613 Platinum Blonde that hair will be fragile and easier to break off due to the hair bonds being broken. Platinum Blonde Hair will require daily hydrating of Argan Oil and Washed Weekly with some Hydrating Shampoo and Conditioner.
Q: What type of hair care products should I use?
Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.
Q: How long does the hair last?
This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it and it will last longer. Depending on maintenance, hair will last 1-3 years if not longer